330k Privacy Policy

330k ("we", "our") is a safe and reliable online gaming platform for players in Bangladesh. This privacy policy explains what information we collect when you use our website or services, how that information is used, who it may be shared with, and how you can stay informed about your own rights.

By using our services, you agree to the terms of this privacy policy. If you have any questions about this policy, please contact us using the contact details provided below.

1 What Information We Collect

To improve your experience on the 330k platform and maintain a safe gaming environment, we collect the following types of information:

1.1 Identity and Contact Information

• Full name and username
• Email address
• Date of birth (for age verification)
• Current address
• National ID card or passport details (where identity verification is required)

1.2 Financial Information

• Payment method details — bKash, Nagad, Rocket, Upay or bank account number (for transaction processing only)
• Deposit and withdrawal history
• Transaction date, time, and amount

1.3 Technical Information

• IP address and device type
• Browser type and version
• Operating system
• Cookies and session data
• Login and logout timestamps

1.4 Gaming Activity Information

• Game play history
• Bet amounts and outcomes
• Bonus usage records
• VIP level and points history

2 How We Collect Information

We collect information in the following ways:

2.1 Directly from You

You provide information directly to us when you register on our platform, log in to your account, make a deposit or withdrawal, contact the support team, or fill in any form.

2.2 Automatically

When you browse our website, we automatically collect technical information. This includes cookies, log files, and similar tracking technologies.

2.3 From Third Parties

In some cases, we may verify information through trusted third parties for the purpose of identity verification or fraud prevention.

3 How We Use Your Information

330k uses your information only for the following legitimate purposes:

• Account Management: To create, manage, and secure your account.
• Transaction Processing: To complete deposits, withdrawals, and bonus payments.
• Identity Verification: To prevent fraud and maintain a safe environment.
• Customer Support: To resolve your queries and complaints.
• Communications: To send important updates, policy changes, or account-related notifications.
• Service Improvement: To improve our platform and user experience.
• Responsible Gaming: To identify problematic gaming behaviour and provide you with support.
• Technical Security: To protect the platform from unauthorised access and cyber threats.

4 Disclosure and Sharing of Information

330k never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and technical services. These partners are bound by strict confidentiality agreements and may only use the information to carry out specific tasks.

4.2 Legal Obligations

If disclosure of information is required as part of a court order or valid legal process, we are obliged to do so in accordance with applicable law.

4.3 Fraud and Security

Information may be shared with relevant authorities to take action against suspected fraudulent activity, money laundering, or other illegal conduct.

4.4 Business Transfer

If the ownership of 330k changes for any reason, the collected information may be transferred to the new ownership — however, the terms of this privacy policy will remain in force.

5 Data Security Measures

330k applies multi-layered security measures to keep your information safe:

• SSL Encryption: All data transfers are protected by industry-standard SSL encryption.
• Encrypted Storage: Sensitive information is stored in encrypted format.
• Access Controls: Only authorised staff can access the information they need.
• Firewall and Security Monitoring: Unauthorised access is blocked at the network level.
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.
• Password Hashing: Passwords are never stored in plain text.

However, it is not possible to guarantee that transmitting data over the internet is completely secure. We make every effort, but users' own caution — such as using strong passwords and not sharing login credentials with third parties — is also important.

6 Data Retention Period

Your information is retained for as long as your account is active or as long as it is needed to provide services. Information may be kept for longer in the following circumstances:

• To meet legal or regulatory requirements
• For the purpose of resolving disputes or enforcing agreements
• To maintain records related to fraud prevention

After your account is closed, unnecessary information is securely deleted or anonymised once the required legal retention period has ended.

7 Your Rights

330k respects your data protection rights. You have the following rights:

7.1 Right to Access

You may request to know what information we hold about you and how it is being used.

7.2 Right to Rectification

If your information is incorrect or out of date, you may request a correction. This can be done through account settings or by contacting the support team.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You may object to marketing communications at any time and opt out of such communications.

7.5 Right to Data Portability

In certain circumstances you may request to receive your personal information in a structured, commonly used format.

8 Cookie Policy

Cookies are small text files stored on your device. 330k uses the following types of cookies:

8.1 Essential Cookies

These are essential for the basic functioning of the platform — maintaining login sessions, ensuring security, and so on. These cookies cannot be disabled.

8.2 Functionality Cookies

These cookies are used to remember your preferences and settings, such as language preference or display settings.

8.3 Analytics Cookies

These cookies help us analyse website usage to improve our services. The information collected remains anonymous.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may cause issues when using some features of the platform.

9 Children's Privacy

330k's services are for individuals aged 21 or older only. We do not knowingly collect any personal information from minors. If we become aware that information from a minor has entered our system, we will take immediate steps to delete it.

If you become aware that a minor has registered on our platform, please inform our support team.

10 International Data Transfers

Our servers may be located in various countries. If your information is transferred outside Bangladesh, we ensure that the same standard of protection described in this privacy policy is maintained. Appropriate agreements and security measures are in place for any international transfer.

11 Third-Party Links

Our platform may occasionally contain links to third-party websites (such as payment provider guides). These external sites are governed by their own privacy policies, which are outside 330k's control. We therefore recommend reading their privacy policies before visiting any external site.

12 Policy Changes

330k may update this privacy policy when necessary. If there are any significant changes, we will send a notification to your registered email and the updated date will be noted on this page. Continuing to use the platform after changes have been made will be considered acceptance of the new policy.

We recommend that you review this policy regularly so that you remain informed about the latest updates.